QUESTION $1-$ MULTIPLE CHOICE QUESTIONS

This section consists of NINE$-$TEEN $(19)$ multiple$-$choice questions. Each question is worth one $(1)$ mark.

Read the case study below and indicate which of the answer options provided is the correct answer.

Case Study XYZ Corporation

XYZ Corporation, a leading player in the technology sector, recently underwent a leadership transition. The company appointed Sarah Rodriguez as the new CEO, tasked with steering the organization through a dynamic and competitive market. This case study will explore and analyse various aspects of leadership within the context of XYZ Corporation.

In the initial stages of her tenure, Sarah identified the need to differentiate between management and leadership within the organisation. While management involves planning, organsing, and controlling resources to achieve specific objectives, leadership focuses on inspiring and motivating people to realise a shared vision. In her analysis, Sarah recognised that managers often maintain the status quo, ensuring processes run smoothly, while leaders drive change and innovation.

Sarah understood that effective leadership encompasses a set of crucial tasks. She identified these tasks as follows

Visionary Goal$-$Setting: Sarah initiated a collaborative process to establish a clear and compelling vision for the future of XYZ Corporation, emphasizing innovation and customer satisfaction.

Team Building: Recognising the importance of a cohesive and motivated team, Sarah invested time in team$-$building activities, fostering a positive and collaborative work culture.

Decision$-$Making: Sarah facilitated open communication channels, encouraging employees to contribute ideas. This approach aimed to enhance the decision$-$ making process and increase employee engagement.

Conflict Resolution: To address existing challenges within the organization, Sarah implemented effective conflict resolution strategies, promoting a harmonious working environment.

SPLIT

Sarah identified several key roles that effective leaders playc

SPLIT

Inspirational Communicator: Sarah actively communicated the company's vision and goals to inspire and motivate employees. This role helped in aligning the team with the organization's overarching objectives.

Change Agent: Acknowledging the rapid changes in the industry, Sarah positioned herself as a change agent. She guided the organisation through transitions, ensuring adaptability and resilience.

Coach and Mentor: Recognising the importance of employee development, Sarah assumed the role of a coach and mentor. She implemented mentorship programs and provided opportunities for skill development to foster professional growth

Sarah identified various factors contributing to effective leadership

Emotional Intelligencet Sarah emphasised the importance of emotional intelligence in leadership Understanding and managing emotions, both hers and those of the team, played a crucial role in decision$-$making and conflict resolution

Adaptability: Effective leaders must be adaptable in the face of uncertainty and change. Sarah encouraged a culture of flexibility and openness to innovation

Ethical Leadership: Recognising the significance of ethical behaviour, Sarah ensured that the organisation adhered to high ethical standards in all its operations

Sarah firmly believed that effective leadership was a cornerstone of business success. By fostering a positive work culture, promoting innovation, and aligning the team with the company's vision, she aimed to drive organisational success. Through her leadership, XYZ Corporation experienced increased employee satisfaction, enhanced productivity, and improved financial performance.

Question $1$

Distinguish a leader from a manager, as per Sarah Rodriguez's analysis in the case study.

Leaders maintain the status quo, while managers drive change and innovation.

Managers focus on inspiring and motivating people, while leaders plan, organise, and control resources

c$.$ Leaders emphasise innovation and customer satisfaction, while managers ensure processes run smoothly.

d Managers and leaders have identical roles and responsibilities