Question 1: Mutiple choice Questions. (3 Marks, 0.5 mark each)

2. Lean:

1. focuses also on eliminating waste from processes and increasing process speed
2. combines two of todays most popular performance improvement methodologies: Lean methods and the Six Sigma approach.
3. Reduce Steps and Process Variance with a Customer Focus
4. All the above

3. Effectiveness:

1. Is when the process produces output that conforms to customer requirements.
2. Is when the process produces output that conforms to customer requirements even when the number of the users increases exponentially.
3. Is when the process produces output that dont conforms to customer requirements.
4. All the above

4. Critical success factor:

1. are the things that must go right or the entire process will fail.
2. is the effort to define the flow of work products according to their sequence of activities
3. Is when a department is responsible for only a part of a business process.
4. All the above

5. Quality:

1. means conformance to customer requirements
2. the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs
3. All the above

6. Efficiency:

1. process produces the required output at the lowest possible cost.
2. process produces the required output at the highest possible cost.
3. process produces the required output without cost.
4. process produces not the required output.

Question 2 : Short Answers Questions (8Marks, 2 mark each)

Answer the following questions:

1. What does the term business process mean?
2. How to select the process owner?
3. What are the four questions necessary to answer to fully identify the process scope?
4. What is the main goal of Black Belt Program?