QUESTION 1 Needs are essentials, those products and services you literally cannot live without. Food, shelter, clothing, transportation, and health care are all examples of needs. Wants, on the other hand, are products, services, and activities that can improve your quality of life: you don't need them to exist, but rather you desire to have them because you think they will make you happy. O True O False QUESTION 2 First impressions are not quickly formed, are easy to change and don't really have any lasting effect. True False QUESTION 3 A good rule of thumb is to dress a little better than you think your customer or an interviewer will dress True O False QUESTION 4 The Four "Cs" of a professional sales approach include all of the following: confidence, credibility, contact communication, customization, and collaboration True False A good salesperson works not only to achieve his own objective but also to help his customer achieve her objective. Collaborative selling creates ideas that would not be possible for each party working individually O True O False QUESTION 6 As you plan your sales presentation, which of the answers below is your best option? O 1. Prioritize and organize your agenda, o 2. Personalize the presentation to match your customer's needs and preferences. O 3. Prepare visual aids and product demonstrations to illustrate your point and engage your audience 4. Practice your delivery All of the above None of the above INone of the above QUESTION 17 Professional salespeople don't "sell" to their clients, they Become a trusted advisor to counsel them on what to buy Show their customers the best deal of the day Try and sell the what will have the highest profit level for your company 0 Just back off and let the customer decide what they want Chick Save and submit to save and submit. Click Save All Answers to save all answers