Question 1

Planning and goal setting can be complex and difficult tasks because the decisions managers need to make:

		are difficult to change if they turn out to be bad decisions.
		often require changes in the organization's information technology.
		involve a lot of thinking time that keeps them from working on other important organizational issues.
		are often affected by uncertainty and conflicts of interest among managers affected by the decisions.

Question 2

A mechanistic structure is likely to give rise to an organizational culture in which:

		innovation and flexibility are desired terminal values.
		predictability and stability are desired end states.
		people have a great deal of freedom.
		desirable instrumental values include being creative and taking risks.

Question 3

Which of the following best describes a "defensive" communication climate?

		when the parties communicate an air of superiority but still act empathically.
		when the parties are evaluative with each other and largely indifferent to what the other is saying.
		when the parties are participative and open-minded with each other.
		when the parties are strategic and spontaneous with each other.

Question 4

Managers use all of the following tactics to increase their personal power EXCEPT:

		associating with those in power.
		making themselves irreplaceable in the organization.
		depending on few people, if any, for support and information.
		increasing their centrality to the information and workflows in the organization.

Question 5

For effective communication to take place, it is necessary that the parties involved:

		exchange messages through a carefully selected medium.
		share information with others and reach a common understanding about what was communicated.
		be certain that both verbal and nonverbal cues were a part of each of their messages.
		reach agreement about how they should handle the issues being discussed.