Question:

1. Read the following case study and answer the questions given at the end.

Kanchnas Performance.

Kanchana is a clerk who works in the Finance Division of a manufacturing company. Mr. Piyadasa is the Head of the Finance Division. There are ten clerks, one cashier, four data entry operators and one peon in this division.

Before joining this company, Kanchana had worked as a temporary clerk for one year in a government department. According to the service certificate issued by the head of that department, his service had been good and he had a good relationship with the members of that department as well as with the head of the department. Therefore, the company placed him on the permanent cadre of the company.

However, although he showed a good performance in his work as soon as he joined this company, later on he failed to show such a performance. He was trying to work alone without cooperating with the head of the division and other member of the division. And also, sometimes he neglected his duties, so that the head of the division was unhappy.

Meanwhile, one day Kanchana met Mr. Suhadhasena, the Human Resource Manager of the company, at his office and requested for an internal transfer to another administrative division of the company. Then Mr. Suhadhasena had a friendly discussion about him, the duties he has to carry out and the difficulties that he faces. The following is the summery of the conversation they had.

Kanchana: This division is quite different from the place where I worked earlier. Thus, the office work also different.

Mr. Suhadhasena: But keep in mind, now you are working in this division. So, you must work according to the practices of this division and you have

to carry out your duties effectively.

Kanchana: I tried my best to work accordingly. But, most of the time Mr. Piyadasa command, blame and scold me.

Then, Mr. Suhadhasena called Mr. Piyadasa and asked him to come to his office. After Mr. Piyadasa came to the Mr. Suhadhasenas office, he inquired from Mr. Piyadasa about Kanchanas complain. The conversation was briefly as follows.

Mr. Piyadasa: I am responsible for the work done in the Finance Division. Therefore, dont want to see any mistakes in any clerical works. That is why I have to command him. I scold him when he neglects his duties.

Kanchana: But, sometimes Mr. Piyadasas orders are not clear enough to me. When I go to discuss them with him, he scolds me over and over

again.

Mr. Piyadasa: I dont want to have a close relationship with him. I want only the correctness and neatness of work produced by my staff.

Kanchana: But, because of Mr. Piyadasas scolding, I cannot concentrate on my duties and show a good performance. That is why I requested for

an internal transfer.

Questions:

I. Discuss the main problem/s you could see in this case using relevant theoretical concepts. Justify your answer with sufficient facts. (45 marks)

II. Analyze the behaviour of the Head of the Finance Division of the company. (20 marks)

III. Suggest (a) suitable way/s to settle this problem/s and explain it/them. (35 marks)