QUESTION $1$

Sam has designed an effective team that openly communicates within itself to encourage coordination of work and resolve conflict. This type of communication is best termed

a$.$

upward.

b$.$

written.

c$.$

horizontal.

d$.$

one$-$way.

e$.$

downward.

$0\mathrm{.}5$ points

QUESTION $2$

It is important for a manager to not only manage the official, organization$-$sanctioned episodes of information transmission, but also the unofficial episodes of information transmission. In other words, a manager must pay attention to $\_\_\_\_\_$ communication as well as $\_\_\_\_\_$ communication.

a$.$

official; unofficial

b$.$

positive; negative

c$.$

critical; non$-$critical

d$.$

definite; indefinite

e$.$

formal; informal

$0\mathrm{.}5$ points

QUESTION $3$

To be most effective, all of the following should take place as two$-$way communication except

a$.$

explaining a new product to customer service representatives.

b$.$

announcing a company$-$wide downsizing initiative to take place over the next three months.

c$.$

informing employees of a new professional development speaker series offered by the company.

d$.$

reviewing the performance of a high$-$performing employee.

e$.$

reviewing the performance of a low$-$performing employee.

$0\mathrm{.}5$ points

QUESTION $4$

Sam's team at MGT$,$ Inc. is currently running into conflict. He is witnessing some team members working to obtain power and status within the team. Although this can be frustrating, Sam knows this is a critical team phase known as

a$.$

adjourning.

b$.$

norming.

c$.$

performing.

d$.$

storming.

e$.$

forming.

$0\mathrm{.}5$ points

QUESTION $5$

Knowing that team effectiveness is defined by $\_\_\_\_\_,\_\_\_\_\_,$ and $\_\_\_\_\_,$ Sam focuses his attention on quantity$/$quality standards of performance of team members, team members personal needs, and team viability.

a$.$

productive output; member satisfaction; member commitment

b$.$

individual goals; department goals; organizational goals

c$.$

performance; quality; quantity

d$.$

customers; employees; leaders

e$.$

customers; employees; managers

$0\mathrm{.}5$ points

QUESTION $6$

Sally eats lunch every day in the company cafeteria with the same group of ladies. During lunch, these employees usually talk about topics other than work, but every so often, they do gossip about an event that occurred at work. This type of communication is best termed

a$.$

informal.

b$.$

upward.

c$.$

formal.

d$.$

electronic.

e$.$

one$-$way.

$0\mathrm{.}5$ points

QUESTION $7$

Sally's team is experiencing high levels of optimism that she believes is unwarranted. She is worried how the team will react when reality shock sets in and the team's tasks are more difficult than expected. The current stage of Tuckman s Team Progression being experienced by Sally s team is that of

a$.$

forming.

b$.$

adjourning.

c$.$

performing.

d$.$

norming.

e$.$

storming.

$0\mathrm{.}5$ points

QUESTION $8$

A $\_\_\_\_\_$ is a $($usually unspoken$)$ rule or expectation for thinking or behavior that is accepted and shared by the group$/$team$\text{'}$s members.

a$.$

procedure

b$.$

requirement

c$.$

process

d$.$

norm

e$.$

exception

$0\mathrm{.}5$ points

QUESTION $9$

Two$-$way communication is considered $\_\_\_\_\_$ than one$-$way communication.

a$.$

more efficient

b$.$

more effective

c$.$

less time consuming

d$.$

more inaccurate

e$.$

faster

$0\mathrm{.}5$ points

QUESTION $10$

All of the following are considered advantages of using electronic media at work except that electronic media

a$.$

allows information to be shared rapidly with a large number of stakeholders.

b$.$

"reduces time and expenses related to traveling, photocopying, and mailing."

c$.$

can solve all complex problems.

d$.$

allows for messages to be delivered with speed and efficiency.

e$.$

leaves a permanent record of communication for later reference.

$0\mathrm{.}5$ points

QUESTION $11$

Sally shares information via email with her subordinates in her department at MGT$,$ Inc. about a new policy regarding performance reviews. This type of communication is best termed

a$.$

upward.

b$.$

oral.

c$.$

downward.

d$.$

two$-$way.

e$.$

horizontal.

$0\mathrm{.}5$ points

QUESTION $12$

Team cohesiveness refers to how attractive team membership is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another. The situation in which the highest goal attainment and task performance will occur is that of

a$.$

high cohesiveness and high performance norms.

b$.$

low cohesiveness and low performance norms.

c$.$

high cohesiveness and low performance norms.

d$.$

low cohesiveness and high performance norms.

e$.$

no cohesiveness and high performance norms.

$0\mathrm{.}5$ points

QUESTION $13$

Functional conflict in teams usually revolves around $\_\_\_\_\_$ issues, whereas dysfunctional conflict in teams usually centers on $\_\_\_\_\_$ issues.

a$.$

relationship; task$/$process

b$.$

personality; goal

c$.$

task$/$process; group

d$.$

task$/$process; relationship

e$.$

personal; group

$0\mathrm{.}5$ points

QUESTION $14$

Sam has just received a phone call from a long$-$time client of MGT$,$ Inc. informing him that they are dropping their line of business with the co