Question 1 (SAMPLE EMAIL)

The two (2) improvements you have recommended in have been approved in consultation with designated individuals/ groups. 1). Improve communication: National Camper Trailers (NCT) should improve their communication with customers regarding delivery schedules. In this case, Mr. David did not receive any notification that his order would not be delivered on the agreed upon date. This lack of communication caused unnecessary stress and inconvenience for Mr. David. NCT should ensure that customers are kept informed of any changes to delivery schedules and that they are notified in a timely manner.

2). Address customer complaints promptly and appropriately: NCT should have a clear and effective process in place for addressing customer complaints. In this case, Mr. David was not satisfied with the attitude of the storeman and the way his complaint was handled. NCT should ensure that customer complaints are taken seriously and that they are resolved in a timely and appropriate manner. This will help to maintain customer satisfaction and trust.

sample an email below, outlning the adjustments to be made to services to the Department staff, to inform them of required changes.

Ensre include each of the following:

1. What are the improvements
2. What are adjustments needed
3. What organisational systems and technology will be adopted to monitor the progress in achieving the service targets and standards
4. When this will be implemented

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