Question 1: The _________ is described as emotions serving to widen worker experiences and to allow them to assemble better functioning in organizations.

a. emotional intelligence coefficient b. broaden-and-build model c. leader-member exchange model d. employee effect on performance model

Question 2: which of the following statements would likely be made by a manager who practices the broaden

a. Moody people are unprofessional. Their moodiness makes them hark to work with b. emotions have no place in the workplace, Employees should keep their emotions to themselves c. Emotions are part of the working environment and experience with emotions at work should be used positively in creating a better working environment. d. because emotions and moods are contagious, only positive emotions should be fostered at work. Negative emotions should be left at home

Question 3:According to the affective events theory, one of the areas in the work environment that leaders should pay close attention to is the _________

a. characteristics of the job b. range of individual differences c. organizing frameworks d. work events

Question 4: Employees with high _________ are better able to control and reduce the counterproductive outcomes to challenging developmental job experiences

a. organizational schema b. emotional labor c. emotional contagion d. emotional intelligence

Question 5: ________ are feelings triggered by specific events that are brief but intense enough to disrupt an individual's thinking

a. moods b. emotions c. aggregates d. affects

Question 6: In the context of emotional contagion, what occurs when interpretations of emotional events differ?

a. complimentary linkage b. convergent linkage c. contradicting linkage d.

Question 7: Creativity may be particularly susceptible to affective influence, mainly because positive affect leads to the sort of thought processess that stimulates creativity.

a. True b. False