QUESTION 1 : The six sigma was first developed by engineers at Motorola and is used to measure defects or inconsistencies in a process. Again, the methodology has been validated as a set of practices designed to improve manufacturing processes. Outline the central concepts of the six sigma.

QUESTION 2: State five differences between Total Quality Management (TQM) and Business Process Re-engineering (BPR)?

QUESTION 3: As the business development manager of Greater Height Limited, briefly explain how the company can deal with resistance to business process reengineering?

QUESTION 4 : What are the most important factors in business process mapping?

QUESTION 5: Describe the three basic types of benchmarking.

QUESTION 6: BPR is just a euphemism for downsizing. Discuss?

QUESTION 7: Describe the three basic types of benchmarking.

QUESTION 7: Empirical evidence shows that organizations in today's business environment struggle on how to reduce operating costs in order to set prices that can be afforded by many customers while obtaining reasonable profit. To reduce operational costs, service organizations have been working hard to identify techniques that facilitate business processes improvements. Previous studies have proposed that service organizations adopt business process re-engineering technique as a panacea for reducing operational cost. However, despite the documented potential benefits of business process re-engineering, there are still mixed results regarding business process re-engineering. Present a detailed discussion regarding the merits of re-engineering.

QUESTION 8: Business Process Automation involves the use of assisted technology such as software applications in performing business processes and activities, with the sole aim of minimizing cost and increasing productivity. Your task as the project manager is to present a short analysis by outlining the general concepts and merits of BPA to convince the IT manager of soronko solution (i.e. a software development powerhouse and a social enterprise) that the technique can improve productivity.

QUESTION 9: In the mid-1980, a manufacturing company called EasyWay Limited adopted a business process re-engineering (BPR) to fight the growing market competition. However, the entire process failed, which ended up in a waste of money and time. Discuss the possible causes of BPR failure.

QUESTION 10

Business process mapping is a mechanism for describing and communicating the current or intended future state of a business process. It is has been validated as a method for improving organizational efficiency and quality. Also, organizations use business process modeling (BP modeling) in order to visually document, understand, and improve their processes. Based on the above assertion, discuss:

a. The two main types of business process modelling.

b. The Zachman Framework for Enterprise Architecture and CIMOSA modelling framework.

QUESTION 11: Discuss the three "R" of business process re-engineering and the requirements of the re-engineering process.