QUESTION 1

1. To be effective, a supervisor should adjust his/her actions according to the:

   		philosophy of the labor union.
   		political nature of the organization.
   		religious affiliations of the group.
   		physical environment of the group.
   		by-laws of the organization.

2 points

QUESTION 2

1. In some jobs, employees regularly get feedback on how well they are doing because feedback is built into the job. This is referred to as:

   		management by objectives.
   		intrinsic feedback.
   		job evaluation.
   		job analysis.
   		reengineering.

2 points

QUESTION 3

1. The type of bargaining process that operates from a zero-sum condition is:

   		integrative bargaining.
   		distributive bargaining
   		collective bargaining.
   		target-point negotiation.
   		coalition negotiation.

2 points

QUESTION 4

1. Conflicts have causes that are separated into three general categories which are:

   		grievance, mediation, and the arbitration process.
   		policy, procedures, and rules.
   		mission, purpose, and objective standards.
   		communication differences, structural differentiation, personal differences.
   		strategic, tactical, and operational planning.