Question $1($Unit $1,$ CLO$1)$

Kenzo, a Japanese restaurant chain, is currently facing increased competition and challenges in maintaining high food quality standards and meeting customer expectations. With the rise of new competitors and changing consumer preferences, Kenzo recognizes the urgent need to reassess and elevate its operational standards to maintain its market position and customer loyalty.

To address these issues and enhance overall product and service quality, apply David Garvin's eight $(8)$ dimensions of quality and explain how Kenzo can use it to improve its operations and customer satisfaction.

Note: You are expected to provide a detailed analysis of how each dimension can be applied to Kenzo$$s context to drive meaningful improvements. $(35$ marks$)$