QUESTION $1$

Using the knowledge you gained through reading Chapter $8-$ put the sentences in order to create a response that has the parts of a message that delivers bad news:

$$BUFFER

$$EXPLANATION$/$REASONS

$$BAD NEWS

$$CLOSE

$6.$

We are confident that your twelve years of experience with us and your secretarial skills will soon lead you to another position.

$5.$

For this reason, this position was assigned to one of the other candidates.

$4.$

The interview and your personnel files clearly indicate that you prefer to work in positions where there are few people contacts.

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For this job, the final candidate had to have excellent people skills and a sunny disposition.

$1.$

Thank you for applying for the position recently posted on the internal board.

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The selection of the most suitable person was particularly difficult as the final candidates all had merit.

$2.$

As you know this position required a candidate with skills in two important areas $-$ secretarial skills and interpersonal skills.

$3.$

Both areas were considered equally important by the selection committee.

$10$ points

QUESTION $2$

Using the knowledge you gained through reading Chapter $8-$ put the sentences in order to create a response that has the parts of a message that delivers bad news:

$$BUFFER

$$EXPLANATION$/$REASONS

$$BAD NEWS

$$CLOSE

$-$

Be assured that you will love your new high fashion"Reflection".

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Enclosed is a credit coupon for $10\%$ discount on any "Reflection" sweater.

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The sweater warranty applies only if the instructions for handling have been followed.

$-$

Close examination of your sweater shows that the sweater has been washed.

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The instructions state very clearly that the sweater is to be dry cleaned only.

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Each of these fabrics is of excellent quality but each one also requires precise care and handling.

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You are certainly right, Mrs$.$ Customer, in thinking that a sweater which cost $$59\mathrm{.}95$ should last more than one month.

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We appreciate your bringing this matter to our attention.

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The $\text{'}\text{'}$Reflection$"$ line of sweaters retail at $$59\mathrm{.}95$ because they represent the highest quality material and workmanship.

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You saw on the tag attached to the sweater that the material is a blend of silk, angora wool and viscose.