Using the knowledge you gained through reading Chapter $8-$ put the sentences in order to create a response that has the parts of a message that delivers bad news:

$$BUFFER

$$EXPLANATION$/$REASONS

$$BAD NEWS

$$CLOSE

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Be assured that you will love your new high fashion"Reflection".

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Enclosed is a credit coupon for $10\%$ discount on any "Reflection" sweater.

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The sweater warranty applies only if the instructions for handling have been followed.

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Close examination of your sweater shows that the sweater has been washed.

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The instructions state very clearly that the sweater is to be dry cleaned only.

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Each of these fabrics is of excellent quality but each one also requires precise care and handling.

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You are certainly right, Mrs$.$ Customer, in thinking that a sweater which cost $$59\mathrm{.}95$ should last more than one month.

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We appreciate your bringing this matter to our attention.

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The $\text{'}\text{'}$Reflection$"$ line of sweaters retail at $$59\mathrm{.}95$ because they represent the highest quality material and workmanship.

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You saw on the tag attached to the sweater that the material is a blend of silk, angora wool and viscose.