Question: Question 1 What is the most accurate statement about apologizing in an adjustment message? If you apologize, use a standard phrase such as We apologize

Question 1
What is the most accurate statement about apologizing in an adjustment message?
If you apologize, use a standard phrase such as We apologize for any inconvenience we may have
caused.
Apologies should be avoided because they are counterproductive.
People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and acts as a
form of "psychological compensation."
Never apologize in an adjustment message because doing so will set you up for a lawsuit,
Question 1 What is the most accurate statement about apologizing in

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