Question: What is the most accurate statement about apologizing in an adjustment message? a . People like to hear apologies. It raises their self - esteem,

What is the most accurate statement about apologizing in an adjustment message?
a. People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and acts as a form of psychological compensation.
b. Never apologize in an adjustment message because doing so will set you up for a lawsuit.
c. If you apologize, use a standard phrase such as We apologize for any inconvenience we may have caused.
d. Apologies should be avoided because they are counterproductive.

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