Question 1: What is the process Susan is examining?

Question 2: What is the step called when Susan introduces the formal process of implementing a bew change?

question 3: What type of analysis would Susan conduct before implementing the change?

Real-World Case 171 Central Community Hospital hired review nurse who is responsible for ensuring that health information management (HIM) depart managed. When Susan asked Intake why they Susan Davis as the new manager to work in the reimbursement authorizations are in place and ment. One of the first items Susan reviewed was sent the documents to HIM, the answer was "be handled between the intake department and HIM. thinking about other ways the situation could be the workflow process for how documents were cause that's how it has always been done." When all documentation needed for a new admission to The intake department is responsible for assuring handled, Susan came up with the following ideas: the hospital is received from the clinic that is ad- Have Intake scan the documents into the mitting the patient. She noticed that the two de- electronic health record (EHR), and then managing a lot of the same work, hand the copy to the utilization review which created duplicate documents in the health nurse, leaving HIM out of the process; or record. Intake would scan documents and then Once Intake is done with the document, send them to HIM. HIM would receive the doc- instead of scanning it into the EHR, hand it uments and scan them as well. HIM would also the documents to send them to the utilization directly to HIM, and continue with the rest of the process. were partments topy