Question: Question 1. What would you do? As the operations manager for your selected company, you have decided that as part of your management training program

Question 1. What would you do?

As the operations manager for your selected company, you have decided that as part of your management training program you would like to use role playing to achieve three objectives: (answer questions as if you were in the position of conducting these procedures)

(1) How to teach employees how to interact with customers properly via the phone?

(2) How to teach employees how to approach customers and build rapport?

(3) How to teach employees how to question customers effectively?

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