QUESTION $1$ When providing customer service $,$ there are potential challenges associated with using social media tools for support $.$ What are some of the main challenges $?$ Choose TWO of the following : Responses are typically provided only between the hours of $9$ am$-5$pm Disgruntled customers can delete your page It can be hard to track multiple responses across multiple social platforms from a single customer Agents may have to sift through a lot of content on to find the root cause of an issue