Question 1

Which term refers to the interpersonal practice not only of being in tune with how another person feels, but also conveying to that person that you understand how he or she feels?

Question 8 options:

	Warmth
	Openess
	Empathy
	Genuineness

Question 2

_____ power is that based on established authority or expertise in a particular domain.

Question 9 options:

	Expert
	Legitimate
	Reward
	Coercive

Question 3

Which type of organizational justice involves people's perceptions of how fair the organization's processes are as the organization carries out tasks and achieves goals?

Question 10 options:

	Environmental
	Distributive
	Procedural
	Social

Question 4

Organizational culture involves the agency's personality.

Question 11 options:

	True
	False

Question 5

Lines of authority are usually specified in writing by the agency.

Question 12 options:

	True
	False

Question 6

A consultant has administrative power over the recipient of consultation.

Question 13 options:

	True
	False

Question 7

Decentralized organizations resemble those run based on classical scientific management theories.

Question 14 options:

	True
	False

Question 8

An organization's formal structure typically is detailed in an organizational chart.

Question 15 options:

	True
	False