QUESTION 1

1. While information systems can be used to gain a strategic advantage, they have inherent risks. Hershey Foods, for example, crippled its Halloween sales when its complex IS system failed to support its supply and inventory needs during peak production season. This is an example of which specific IS risk?
2. a.Demonstrating bad timing
3. b.Awakening a sleeping giant
4. c.Running afoul of the law
5. d.Implementing IS poorly

10 points

QUESTION 2

1. _______ is software that manages and controls computing resources and the use of peripherals.
2. a.A java applet
3. b.An operating system
4. c.A mainframe
5. d.A spreadsheet

10 points

QUESTION 3

1. Consider the discussion in the text about information systems and culture. Which of the following statements is the LEAST LIKELY to be true.
2. a.The extent to which society rewards and encourages individual vs. collective actions can affect the way a firm deals with a failing IT project.
3. b.Culture can affect the way system designers perceive how end users will use the system that they develop.
4. c.The extent to which society tolerates uncertainty can affect whether people are more or less likely to adopt a new IT.
5. d.In an organization that is based in one country the extent to which end users adopt IT that is developed internally by the IT department cannot be affected by culture.

10 points

QUESTION 4

1. Which of the following statements is TRUE?
2. a.According to the iPremier case, iPremier's management and their CIO, Bob Turley, had a well defined and clear process for how to deal with a crisis such as the denial of service attack they experienced in 2007.
3. b.According to the Zara case, Salgado, the CIO of Zara, heads the IT governance committee which is responsible for setting the IT budget and deciding on technology investments and projects.
4. c.One of the lessons from the cases 'iPhone at IVK' and 'Digitalization at Siemens' is that integration of emerging technologies in organizations is an easy process because end-users are eager to use new technologies.
5. d.According to the case: "Enterprise IT at Cisco", Brad Boston, Cisco's CIO in 2004, recognized the importance of central governance and implemented an amnesty program to uncover all "shadow IT" projects.

10 points

QUESTION 5

1. Accroding to the text, which of the following statements is NOT TRUE about virtualization
2. a.It enables resources to be shared
3. b.It enables resources to be dedicated to virtual users
4. c.It enables resrouces to be allocated as needed
5. d.It makes maintenance easier

10 points

QUESTION 6

1. ______ is a collaboration tool that allows users to add, edit or remove content (provided that user is granted edit access); a user can insert a link at any point and new page to spin off new content
2. a.A wiki
3. b.EDI
4. c.A search engine
5. d.XML

10 points

QUESTION 7

1. Which of the following statements is NOT true
2. a.According to the Cisco case, in 2004 Boston stopped the proliferation of small projects by encouraging and rewarding business units that deployed their own systems.
3. b.The case about the ERP implementation at Cisco highlights that senior managers often resist implementation of large IT projects.
4. c.According to the Cisco case, one of the mistakes in Cisco's ERP implementation was that the system was not tested with a big enough database.
5. d."shadow IT" efforts are projects undertaken by a business unit to adopt technology without the awareness or approval of the company's formal IT department

10 points