Question 10 (1 point) A large office which has a receptionist area, a copying department, and data processing work center. This office is an example of what type of process flow? (Select one) O 1) Line flow O2) Batch flow 3) Project 4) Mass customization Question 11 (2 points A company makes necklaces with attached letters. Department A routinely makes up chains and keeps these on hand until Department requires the chains for sub- assembles) and then attaches the letters to them as orders are received. Which classification by type of customer order does each department use? (Select one 01) Department A and B both use make-to-stock O2) Department A and B both use make-to-order for assemble-to-order: 3) Department A uses make-to-order for assemble to order): Department Buses make-to-stock O4) Department A uses make-to-stock, Department B uses make-to-order for assemble to order. Question 12 (2 points) The essence or most important lesson of the product- process matrix is: O 1) Product choice decisions take precedence over process choice decisions O2) Most firms should operate off the diagonal to achieve competitive status 3) Process choice decisions take precedence over product choice decisions 04) Alignment of product choice and process choice decisions is key to staying competitive Question 13 12 points Which of the following statements are correct about services and service design? Select ALL which are true 1) Services are more difficult to automate and transporte than products. 2) The service delivery system should be designed primarily around the customers in the system 3) High-contact services can usually be made more efficient than low-contact services. 4) A service is produced and consumed simultaneously at the same timel