QUESTION 10

1. Instructional messages do not typically include ________.

   		a bulleted lists of steps
   		warnings
   		a list of materials
   		headings

0.1 points

QUESTION 11

1. • The best way to open a routine request for action would be ________.

   		Do you have the time to do me a favour?
   		Thank you for your help
   		"Please review your records and provide us with some information
   		I know Im asking a lot of you, but my boss is getting impatient

0.1 points

QUESTION 12

1. • A good response letter can begin with ________.

   		the information requested
   		a confirmation of the original request
   		thanks for the readers interest in your company
   		a statement about your company and its services

0.1 points

QUESTION 13

1. The main point in a direct approach message is ________.

   		at the beginning of the second paragraph
   		written in passive voice
   		always written in first person
   		presented in the first paragraph

0.1 points

QUESTION 14

1. People in high-context cultures prefer ________.

   		direct-approach messages
   		messages that are not written in direct-approach style
   		all communications to be done by telephone
   		letters instead of e-mail