Question 10 (Mandatory) (2 points)

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______ is a measure of how much workers identify with their job and view their performance at work as an essential part of their self-esteem.

Question 10 options:

	A belief
	Affective commitment
	Job involvement
	Normative commitment

Question 11 (Mandatory) (2 points)

A construct that has been related to employee turnover, organizational citizenship, and job performance is ______.

Question 11 options:

	affective commitment
	continuance commitment
	normative commitment
	job involvement

Question 12 (Mandatory) (2 points)

Your firms biggest client is coming to town today. You have been assigned the important task of showing him the town and being his host while he is here. You have done your research on him. His biography, posted on the Internet, portrays him as a philanthropist and family man. On his first night in town, he asks you to find female entertainment for him. You ask your boss what this means. Your boss says, It means what you think it means. Keep him happy. Hes really important to the firm . . . and to your year-end bonus. You feel conflicted about your next steps. Which of the following best describes this situation?

Question 12 options:

	organizational commitment
	mutual acceptance
	transition management
	cognitive dissonance