.

Question 10

Select the best statement below that includes the use of empathy and compassion in a conversation.

Group of answer choices

My co-worker Dennis just went through that, but he did things differently.

Wow, I imagine that must be a hard situation for you in your current role.

What does your boss think about that decision?

I hear you. That happened to me a while ago, but it was not that bad.

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Question 11

According to the Wall Street Journal, employees receive distractions or interruptions about every three minutes. ______ is the estimated amount of time it takes that employee to go back to their original task after an interruption.

Group of answer choices

Five minutes

Eighteen minutes

Twenty-three minutes

One hour

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Question 12

Lucy has bad ______, and her messages are often unsigned, poorly written, and sometimes include one-word answers that are not necessary.

Group of answer choices

public speaking skills

one-way communication

jargon

netiquette