Question 11 1 pts What should be the first step in creating a flowchart? Determine the boundaries of the process Determine the various steps in the process through team brainstorming or walking the process Build the sequence of the process, putting everything in the appropriate order Draw the flowchart using the appropriate mapping symbols Question 12 1 pts helps members of a team quickly familiarize themselves with the process at an organizational level and visually understand the scope of the project Stakeholder map Value stream map Force field analysis SIPOC (supplier, inputs, process, output, customer) chart 1 pts 55, which stands for sort (seiri), straighten (seiton), shine (seiso), standardize (seiketsu), and sustain (shitsuke), is used to: Distinguish between special and common causes of variation Create order and organization Validate compliance with ISO-9001 Track process outcomes and identify out-of-control situations Question 15 1 pts Mistake proofing (poka-yoke) is achieved by: Adherence to process control charts Training and reinforcement of proper work instructions Limiting or restricting ways to complete a task to ensure accuracy and compliance Constant supervision and rapid intervention Question 16 1 pts Specification limits used in control charts should reflect the: Voice of the customer Voice of the control plan Voice of the process Voice of the enterprise