Question: Question 11 2 pts Your communication goals do NOT include if you're sending bad news about transactions. pinpointing what the customer did wrong repairing any

Question 11 2 pts Your communication goals do NOT include if you're sending bad news about transactions. pinpointing what the customer did wrong repairing any damage to the business relationship explaining your plan for resolving the situation modifying the customer's expectations Question 20 2 pts In participative management all top-level managers participate in profit sharing O employees are involved in the company's decision making an authoritarian management model is used. teams are discouraged in favor of individual achievement

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