Question 11 Considering the task to be delegated is the first step in the delegation process. List 3 more steps in delegating work or job tasks to staff. 1.

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Question 12 A Gantt chart can help you monitor your workflow progress against timelines to a help ensure objectives are being met on time. List 3 things you need to do to develop a Gantt chart. 1.

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Question 13 Coaching and mentoring staff, can help them prioritise their job tasks and workload. Name 3 functions of coaches or mentors. 1.

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Question 14 Giving credit where credit is due is one effective way of providing feedback and guidance to your staff. List 3 other examples. 1.

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Question 15 You must keep management informed if the workflow you have designed impacts on staff. What are 2 possible impacts implementing a new workflow may have on staffing requirements? 1.

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