QUESTION 11

1. During a virtual meeting, communication breaks down because Mohammed has his camera turned off, and Wei cannot hear him clearly through the faulty speakers on his work laptop. This is an example of

   	a.	Physical noise
   	b.	Psychological noise
   	c.	Physiological noise
   	d.	Semantic noise

3 points

QUESTION 12

1. Kip tells Nancy, "I can never approach you with the client issues. You're always fixated on following the small print in the promotional materials to a tee..." Their breakdown in communication is caused by

   	a.	Exaggeration and either/or approaches
   	b.	Starting right away
   	c.	Physiological noise
   	d.	Adopting a learning stance

3 points

QUESTION 13

1. Effective teams tend to talk mostly about their project and how they will meet their goals. But during which stage of team development would it be appropriate to socialize more and learn more about your teammates?

   	a.	Forming
   	b.	Storming
   	c.	Norming
   	d.	Performing

3 points

QUESTION 14

1. According to the Aicasus Tours Marketing Team Charter, Kip Yamada is the only member of the team who does not work in the marketing department. With his hands-on group tour experience, Kip is making his team stronger through

   	a.	Convergence
   	b.	Divergence
   	c.	Inherent diversity
   	d.	Acquired diversity