Question 11 Previous Next > Total quality management (TQM) o is a quality improvement tool for pulling mistake-prone activities out of different departments and unifying their performance in a single work group charged with implementing and executing mistake-free best practices for all the activities it performs. O seeks to reengineer strategy-critical business processes in ways that promote mistake-free performance, 100% customer satisfaction, and overall operating excellence. o entails creating a total quality culture bent on continuously improving the performance of every task and value chain activity. o is a potent management tool that uses team-based work designs and employee empowerment to achieve value chain optimization and operating excellence. o is a performance management tool that seeks to achieve Six Sigma accuracy or better in performing each activity in a company's value chain