Total quality management $($TQM$)$

is a tool for pulling mistake$-$prone activities out of different departments$/$work groups and unifying their performance in a single

work group headed by an experienced manager and staffed with well$-$trained employees charged with achieving $99\%$ mistake$-$

free performance of the formerly mistake$-$plagued activities.

is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with

which these processes are performed.

is a management approach that emphasizes continuous improvement in all phases of operations, $100\%$ accuracy in performing

tasks, involvement and empowerment of employees at all levels, team$-$based work design, benchmarking, and total customer

satisfaction.

works best when used in conjunction with best practice initiatives, benchmarking, and Six Sigma programs.

is a valuable tool for helping a company managers achieve Six Sigma accuracy in performing the targeted value chain activities.