QUESTION 11

The informal "grapevine" ___________________.

	a.	is an inevitable part of organizational life
	b.	can create a sense of distrust among employees
	c.	can become a barrier to effective communication
	d.	All of the above (a, b and c)

1 p

QUESTION 12

Your coworker is from the south, and she said that she felt that today her work performance "just didn't cut the mustard". Since you're not from the south, you are not sure what she means by that. Your confusion is due to ___________________.

	a.	lack of source familiarity
	b.	information overload
	c.	acronyms
	d.	information richness

1 points

QUESTION 13

Proxemics is part of ___________________.

	a.	verbal communication
	b.	nonverbal communication
	c.	written communication
	d.	biased language

1 points

QUESTION 14

Using LIC as an abbreviation for Long Island City is an example of ___________________.

	a.	filtering
	b.	cross-cultural communication
	c.	semantics
	d.	proxemics

1 points

QUESTION 15

In some cultures eye contact is expected, whereas in other cultures eye contact may not be acceptable. This is an example of ___________________.

	a.	proxemics
	b.	kinesics
	c.	differences in cross-cultural communication
	d.	All of the above (a, b and c)

1 points

QUESTION 16

We all have a tendency to filter what we see and hear to suit our own needs, which is known as ___________________.

	a.	proxemics
	b.	selective perception
	c.	biased language
	d.	data capacity

1 points

QUESTION 17

As you pass a construction site you see a sign that reads "Men Working". The sign is an example of ___________________.

	a.	an acronym
	b.	selective perception
	c.	filtering
	d.	biased language

1 points

QUESTION 18

During this stage of group development, participants begin to explore their power and influence, and become argumentative.

	a.	performing
	b.	norming
	c.	storming
	d.	forming

1 points

QUESTION 19

__________ teams are appointed by the chief officer and often include representatives from functional areas such as human resources and finance.

	a.	Taskforce
	b.	Top-management
	c.	Virtual
	d.	Self-managed

1 points

QUESTION 20

During this stage of group development, participants are not only getting the work done, but they also pay greater attention to how they are doing it.

	a.	Performing
	b.	Storming
	c.	Adjourning
	d.	Norming

1 points

QUESTION 21

You have noticed that one member of your work team puts in less effort than other members when working on the team project. This tendency is known as __________.

	a.	cohesion
	b.	norming
	c.	social loafing
	d.	autonomy