QUESTION 11

1. The purpose alignment model is not a ___________ tool but rather allows for framing tactical and strategic decisions.

   		case
   		prioritization
   		Kano
   		graphical

5 points

QUESTION 12

1. The _________ format for Kano analysis allows the BA to facilitate and evaluate multiple qualities that affect the customer.

   		systemic
   		tabular
   		narrative
   		case

5 points

QUESTION 13

1. In a _________ analysis graph, the X axis represents the extent to which the feature is implemented in the product, and the Y axis represents the level of customer satisfaction that will result at any point on the X axis.

   		Kano
   		Kaiju
   		Kaizen
   		Kamaitachi

5 points

QUESTION 14

1. The right ________ modeling level is defined as a meaningful reduction of uncertainty while avoiding analysis paralysis at this scope definition stage.

   		scope
   		risk
   		use
   		case

5 points

QUESTION 15

1. A customer journey map depicts the story of the customers various touch points with the organization or solution and the various stakeholders within the service or organization from initial contact through process engagement and into long-standing relationship.

   True

   False

5 points

QUESTION 16

1. The Kaiju analysis consist of the following categories including customer preferences, One-dimensional quality .

   True

   False

5 points

QUESTION 17

1. Solution stakeholders may bring up solution considerations that cause the business stakeholders to revisit the following except:

   		value proposition
   		regulatory restrictions
   		organizational structure
   		All might need revisiting

5 points

QUESTION 18

1. A wide variety of diagramming techniques can be used to represent functional decomposition, including:______________: explain the behavior of an object inside its composite state.

   		Mind maps
   		Cause-effect diagram
   		Component diagram
   		State transition diagrams

5 points

QUESTION 19

1. A wide variety of diagramming techniques can be used to represent functional decomposition, including:___________: depicts how components are associated to form larger components and/or software systems. Many tools will provide this view from a bottom up approach.

   		Use case diagrams
   		Mind maps
   		Decision model and notation
   		Component diagram

5 points

QUESTION 20

1. One of the goals in using ________ mapping is to avoid an early failure that can be experienced an incremental delivery.

   		abbreviated
   		narrative
   		story
   		use