Question 11

1. What are the two basic factors that influence a persons power in an organization?

   	A.	Personal goals and position characteristics
   	B.	Position characteristics and personal aspirations
   	C.	Personal attributes and position manipulation
   	D.	Personal attributes and position characteristics

2 points

QUESTION 12

1. What is praise from a boss?

   	A.	Extrinsic outcome
   	B.	Internal motivator
   	C.	Exceptional motivator
   	D.	Reprimand

2 points

QUESTION 13

1. Power can be viewed as a sign of personal efficacy - the ability to mobilize resources to accomplish productive work.

   True

   False

2 points

QUESTION 14

1. What is the focus of compromising, forcing, accommodating and avoiding approaches to conflict management?

   	A.	Dividing up a fixed pie
   	B.	Expanding the pie
   	C.	A qualifying approach, somewhere between assertiveness and cooperativeness
   	D.	The Theory Y approach to management

2 points

QUESTION 15

1. According to Herzbergs two-factor model, ________ factors lead to satisfaction, while __________ factors prevent dissatisfaction but are generally not a source of satisfaction.

   	A.	motivator; hygiene
   	B.	motivator; expectancy
   	C.	expectancy; motivator
   	D.	hygiene; motivator