Question: Question 12 2 pts True or False: In Jay Baer's Hug Your Haters, he suggests that rather than encourage complaints, you should try and reduce

Question 12 2 pts True or False: In Jay Baer's "Hug Your Haters," he suggests that rather than encourage complaints, you should try and reduce the number of complaints and eliminate haters. True False Question 13 2 pts Fill in the blank: is the process of identifying and analyzing what is being said about a company individual product or brand on social media. Social Media Customer Service Social Media Listening Social Media Management Social Media Monitoring

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