Question 12(2.5 points)

Effective teams begin their work by ________.

C10

Question 12 options:

	developing a climate of trust among team members
	developing team efficacy
	analyzing the team's mission
	allocating roles to team members according to their personalities and preferences
	discussing individual goals

Question 13(2.5 points)

Today's trend toward decentralized organizations makes it easier to establish a strong culture.

C16

Question 13 options:

	True
	False

Question 14(2.5 points)

Long tenure in management is associated with innovation.

C17

Question 14 options:

	True
	False

Question 15(2.5 points)

Which of the following is an example of downward communication flow?

C11

Question 15 options:

	An employee informs her colleague about changes in the company policy.
	An employee provides feedback to higher-ups regarding her progress toward goals.
	An employee informs his friend from a different department about a new coffee shop that has just opened in the town.
	An employee receives mail from her team leader pointing out problems that need attention.
	An employee suggests a way of improving efficiency of a process to his team lead.

Question 16(2.5 points)

Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes. She has observed examples of both in her organization. Last month, Jennifer's department experienced constructive conflict during a meeting. Which of the following isnotan outcome of this functional conflict?

C14

Question 16 options:

	Groupthink is increased.
	Creativity and innovation are stimulated.
	The quality of decisions is improved.
	Tensions are released.
	Interest and curiosity are encouraged.

Question 17(2.5 points)

Ethics and ________ leadership intersect at a number of junctures.

C12

Question 17 options:

	relational
	transformational
	authentic
	production-oriented
	transactional

Question 18(2.5 points)

Trends Inc. is an apparel company. To keep up with the latest changes in the fashion industry, the company has to come up with innovative designs and follow strict timelines. The culture of the company values aggressiveness, innovation, and risk taking. Aggressiveness, innovation, and risk taking are the ________ of the culture of Trends Inc.

C16

Question 18 options:

	unique values
	core values
	foundational values
	institutional traits
	significant traits

Question 19(2.5 points)

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

C17

Question 19 options:

	True
	False

Question 20(1.5 points)

Which of the following statements is true regarding informal groups?

C09

Question 20 options:

	Command groups and task groups are examples of informal groups.
	A group of people who come together to protest against a new law is an informal group.
	The six members of an airline flight crew are an informal group.
	In informal groups, the behaviours team members should engage in are stipulated by and directed toward organizational goals.
	Informal groups are defined by the organization's structure.

Question 21(2.5 points)

All of the following are examples of downward communication flowsexcept________.

C11

Question 21 options:

	managers informing employees of procedures
	managers pointing out problems that need attention
	managers assigning goals
	managers telling employees to work more quickly
	employees completing attitude surveys