Question 12 (4 points)

Students arrive at a class registration booth at the rate of 4 per hour. The administrator serves a student with an average time of 12 minutes. Calculate the average number of students waiting in line for service. [Select the appropriate range in which your answer falls.]

Question 12 options:

	More than 0 but less than or equal to 1.0
	More than 1.0 but less than or equal to 2.0
	More than 2.0 but less than or equal to 3.0
	More than 3.0 but less than or equal to 4.0
	More than 4.0

Question 13 (4 points)

Attaining low probability of failure and consistency of performance in its products is the top priority of Company XYZ. Based on this fact, which one of the following dimensions of quality does this company emphasize?

Question 13 options:

	Serviceability
	Reliability
	Response
	Aesthetics

Question 14 (4 points)

Acme Corporation received the data below for its rodent cage production unit. Find the total productivity measure in dollars of output per dollar of input. [Select the appropriate range in which your answer falls.]

Output	Input
50,000 cages	Production time: 620 hours
Sales price: $3.50 per unit	Wages: $7.50 per hour
	Raw materials: $30,000
	Component parts: $15,350

Question 14 options:

	More than 0 but less than or equal to 1
	More than 1 but less than or equal to 2
	More than 2 but less than or equal to 3
	More than 3 but less than or equal to 4
	More than 4

Question 15 (4 points)

The total output from a production system in one day is 500 units. The labor cost necessary to produce those 500 units is $350 and energy used to produce those 500 units is $175. Calculate partial energy productivity (units/$). [Select the appropriate range in which your answer falls.]

Question 15 options:

	More than 0 but less than or equal to 1.0
	More than 1.0 but less than or equal to 2.0
	More than 2.0 but less than or equal to 3.0
	More than 3.0 but less than or equal to 4.0
	More than 4.0

Company XYZ is considering two options/machines (Model 444 and Model 555) to make its product. For Model 444, the fixed cost is $5,000 and the variable cost is $10 per unit. For Model 555, the fixed cost is $7,000 and the variable cost is $8 per unit. Which model will be more cost effective for company XYZ to produce its product if 830 units are needed?

Question 16 options:

	Model 555
	Model 444

Question 17 (4 points)

An existing product was redesigned to improve it. The improvement was expected to reduce defect and minimize/avoid its (products) failure in the future. The cost of product redesign would fall under _____________.

Question 17 options:

	prevention costs
	appraisal costs
	none of the choices are correct
	external failure costs
	internal failure costs