Question 12

Annie is continually turning projects in late because she is a perfectionist and spends a lot of time checking every last detail. Her boss puts up with it because she does a great job, but he is constantly asking her to work on her time management.

Annie has just received a new project with a really tight deadline, and her boss made it clear that being late would be unacceptable.

What approach should Annie implement to improve her efficiency on this project?

Annie should revisit the scope of the project to determine if the amount of needed work can be decreased.

Annie should keep any difficulties to herself to avoid causing her boss further concern.

Annie should complete as much of the project as she can in the timeframe without sacrificing her current level of quality.

Annie should be honest about any tasks that may not be a good fit for her, as there may be a colleague who is able to help.

Question 13 Select the scenario that best describes the recommended approach for developing team goals.

Emma shares the goals with her team gradually over the course of the project so as not to cause unnecessary stress.

John asks each team member to write a goal so that the team can then vote on whose idea is best.

Michaela and her team create goals that balance the strengths, roles, and responsibilities of individual team members.

When writing his team's goals, Danny asks a friend from a separate department for a second opinion.

Question 14

Which of the following statements best describes "efficiency" as it relates to effective teams?

A lack of clarity, certainty, precision, or detail

Adapting quickly and easily to change

Working as a group instead of as individuals

Achieving the best results with the fewest resources

Question 15

Psychologist Albert Mehrabian estimated that in some situations, _______comprise(s) the smallest percentage of the communication, with the rest of the communication driven by tone and body language.

words

previous interactions

tone of voice

nonverbal behavior

Question 16 Josiah's team missed a crucial deadline and lost a major client due to poor communication. As a result, his team is experiencing trust issues. Josiah is looking for ways to improve trust across the team as a whole and has generated a few ideas.

Which of the following is likely to increase trust?

Josiah creates a poster board with team goals, indicating the roles of each team member.

Josiah plans to host a lunch for the team leaders in the department.

Josiah has individual check-ins with a select few team members to provide feedback.

Josiah limits meeting frequency in order to reduce the opportunity for conflict and dissent.