Question: QUESTION 12 Strategic value factors include creating customer loyalty. True False 5 points QUESTION 13 A benefit of a good business case helps prevent all

QUESTION 12

  1. Strategic value factors include creating customer loyalty.

    True

    False

5 points

QUESTION 13

  1. A benefit of a good business case helps prevent all except:

    Scope zeroing

    Rework

    Quality problems

    Cost overruns

    Time overruns

    Delays

5 points

QUESTION 14

  1. BA success requires the BA to be familiar with all except:

    Organizational policies, methods, and procedures

    Business / Competitor Synergies

    Rules, policies, and regulations

    Leadership and authority perceptions

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