Question: QUESTION 1(20 Marks) SUNNY EXPRESS TRAIN which you are working for has tasked you to write a negative letter declining a customer's request for

QUESTION 1(20 Marks) SUNNY EXPRESS TRAIN which you are working for has tasked you to write a negative letter declining a customer's request for a refund. Using the following template write a negative letter explaining that in the Conditions section on the back of the ticket, it is stated that there are no refunds for a missed. The ticket is still valid (within 5 months) to be used for a later to the same destination and offer some discount for other things such as food during the journey. COMPANY LETTERHEAD Company Address Dateline The Name of the Intended Recipient The Recipient's Address Salutation Subject Line Buffer Reasons Bad News Complimentary Closing Organization's Name Author's Name END OF QUESTION PAPER

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