Question: QUESTION 1(20 Marks) SUNNY EXPRESS TRAIN which you are working for has tasked you to write a negative letter declining a customer's request for a

QUESTION 1(20 Marks) SUNNY EXPRESS TRAIN which

QUESTION 1(20 Marks) SUNNY EXPRESS TRAIN which you are working for has tasked you to write a negative letter declining a customer's request for a refund. Using the following template write a negative letter explaining that in the Conditions section on the back of the ticket, it is stated that there are no refunds for a missed. The ticket is still valid (within 5 months) to be used for a later to the same destination and offer some discount for other things such as food during the journey

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