Question 13 (1 point)

In the control process, which step follows "measuring actual performance"?

Question 13 options:

	checking performance measurement for reliability
	obtaining employee input to performance gaps
	establishing standards
	comparing actual performance against a standard

Question 14 (1 point)

Designing a Control System (Scenario)

Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.

In selecting the best control system, Gina understands that ________.

Question 14 options:

	everything in the department must ultimately be monitored
	what gets measured is less important than how it is measured
	control must precede planning
	planning must precede control

Question 15 (1 point)

Appropriate controls can help managers look for ________ and areas for improvement.

Question 15 options:

	unmotivated employees
	failing technologies
	specific performance gaps
	equipment failures