Question: QUESTION 13 Reasons for having a database include all of the following except? A. Tailoring customer offers and creative B. Storing customer information for future

QUESTION 13

  1. Reasons for having a database include all of the following except?

    A.

    Tailoring customer offers and creative

    B.

    Storing customer information for future use

    C.

    Providing a mailing list to rent to interested stakeholders

    D.

    Identifying high, medium, and low value customers

QUESTION 14

  1. Which of the following statements is true about implicit consent?

    A.

    It does not have an expiry date

    B.

    It expires within 12 months after the purchase or end of a contract

    C.

    It expires within 6 months if gained through a customer inquiry or quote

    D.

    It obtained directly and proactively from the consumer

QUESTION 15

  1. The most important marketing priority for the top 20% of our customer base is?

    A.

    Retention

    B.

    Grooming

    C.

    Building awareness

    D.

    Customer satisfaction

QUESTION 16

  1. Legitimate ways to build your email newsletter list include all except?

    A.

    Buying email lists from available list providers

    B.

    Offering customers exclusive content and promotional offers

    C.

    Running in-store and social media contests

    D.

    Adding sign-up forms on your website

QUESTION 17

  1. What is not commonly used as a consumer (B2C) segmentation scheme?

    A.

    Customer value

    B.

    Geodemographics

    C.

    Positioning attributes

    D.

    Psychographics

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