Question: QUESTION 13 Reasons for having a database include all of the following except? A. Tailoring customer offers and creative B. Storing customer information for future
QUESTION 13
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Reasons for having a database include all of the following except?
A. Tailoring customer offers and creative
B. Storing customer information for future use
C. Providing a mailing list to rent to interested stakeholders
D. Identifying high, medium, and low value customers
QUESTION 14
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Which of the following statements is true about implicit consent?
A. It does not have an expiry date
B. It expires within 12 months after the purchase or end of a contract
C. It expires within 6 months if gained through a customer inquiry or quote
D. It obtained directly and proactively from the consumer
QUESTION 15
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The most important marketing priority for the top 20% of our customer base is?
A. Retention
B. Grooming
C. Building awareness
D. Customer satisfaction
QUESTION 16
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Legitimate ways to build your email newsletter list include all except?
A. Buying email lists from available list providers
B. Offering customers exclusive content and promotional offers
C. Running in-store and social media contests
D. Adding sign-up forms on your website
QUESTION 17
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What is not commonly used as a consumer (B2C) segmentation scheme?
A. Customer value
B. Geodemographics
C. Positioning attributes
D. Psychographics
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