QUESTION 14 2 points Save Answer Information technology is any computer-based tool that people use to work with information and support the information and information processing needs of an organization. True O False QUESTION 15 2 points Save Answer What is the goal of a customer relationship management system? O to gain customers O to eliminate negative interactions with customers O to eliminate the need for customers O none of the above QUESTION 16 2 points Save Answer The know-how of an expert system actually comes from an QUESTION 17 2 points Save Answer Accounting, finance, and human resources are part of the primary process in the value chain. True O False QUESTION 18 2 points Save Answer Revenue and profit are optimized by a well-designed supply chain management. O True O False QUESTION 19 2 points Save Answer is responsible for the more technical and operational aspects of managing the information contained in organizational databases