Question 14 (2.78 points) Frustrated freight refers to: O items that are difficult to transport due to their size, explosiveness, chemical composition or other safety considerations items that have been sent to the wrong destination and returned to a warehouse O items that have been damaged in shipment or warehousing operations and must be written off at a loss items that are stranded at a cross-docking facility without a defined forward shipment expectation Question 15 (2.78 points) As a decision aid, Factor Rating Requires decision makers to identify factors that are important to them when making the decision O may provide a numeric answer to the location selection problem, but is more valuable as a tool to evaluate and discuss location alternatives Requires decision makers to rate each location under consideration on the factors identified Requires decision makers to weight factors under consideration on a relative basis all other responses