QUESTION 14

1. A business process is a process that is focused on achieving a goal for a business. For example, a business process can be as simple as making a sandwich, or as complex as manufacturing a computer chip.

   True

   False

QUESTION 15

1. Business process management (BPM) can be thought of as an intentional effort to plan, document, implement, and distribute an organizations business processes without the support of information technology.

   True

   False

QUESTION 16

1. A BPR (Business Process Reengineerign) is fully understanding the goals of a process and then dramatically redesigning it from the ground and does not achieve dramatic improvements in productivity and quality due to its goal of archiving the bottom line.

   True

   False

QUESTION 17

1. As organizations begin to document their processes, it becomes an administrative task to keep track of them, this task is also known as ISO Certification

   True

   False