Question 14

Question text

Evaluate and indicate the most useful information that can be taken from pareto analysis:

a.

The different methods to solve a customer complaint

b.

The vital few and trivial many factors that causes an output

c.

The trivial few factors that causes an output

d.

The vital many factors that causes an output

Question 15

Question text

Oman Cables company meet expenses of OMR 25,000 on production wastages every quarter. Under which classification of cost would such scrap costs fall under?

a.

Prevention cost

b.

Internal failure cost

c.

External failure cost

d.

Appraisal cost

Question 16

Question text

Evaluate and identify the statement that correctly describes the purpose of 'Quality project team'?

a.

To control quality of products

b.

Solve problems within a department

c.

To lead quality council

d.

Solve cross functional quality problems