Question: QUESTION 15 On average, a call center receives one customer call in 5 minutes and the standard deviation of the inter arrival time is 4

QUESTION 15 On average, a call center receives one customer call in 5 minutes and the standard deviation of the inter arrival time is 4 minutes. Which of the following is true? The arrival process has an average rate of 20 calls/hr The inter arrival time follows a normal distribution The Coefficient of variation of the arrival process is 0.8 This is a supply-constrained process QUESTION 16 The company currently owns 80 phones. There are on average. 24 customers per day (24 hours) requesting a phone. The average waiting for a customer to get a phone is 1 hours. The company pays 51 per hour to provide phone cards to each waiting customer. What is the total daily expense for phone cards? 510 5240 None of the above Click Save and Submit to save and submit. Click Save All Amers to all annars

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