Question 16 (1 point) Tangible resources held by an organization might include _____

Question 16 options:

brand value

organizational culture

financial assets

employee knowledge and skills

Question 17 (1 point) Value chain support activities are activities that are _____

Question 17 options:

typically contracted out

directly involved in creating the product or service

assigned to production units

not directly involved in creating the product or service

Question 18 (1 point) The amount of time it takes to fulfill a drive-through order at McDonald's is a(n ______ measure of organizational performance.

Question 18 options:

external

sustainability

internal

customer

Question 19 (1 point) The opportunities and threats of the SWOT analysis align with _____

Question 19 options:

firm performance

the outcome of a PEST analysis

industry capabilities

the threat of new entrants and exits

Question 20 (1 point) An organization's supply chain differs from its value chain in that the supply chain _____

Question 20 options:

is shorter than the value chain

includes activities performed by third parties

simplifies the management structure for the hosting organization

excludes activities performed by other firms