Question 16 3 pts Many obvious clues indicate whether an organization is O a vital entity O staff friendly O consumer friendly O logic driven Question 17 3 pts When confronted with a situation in which consumers are not responding to your program, or public officials seem not to have an interest, or referring organizations are not making expected referrals, effective managers explore various avenues to determine what factors are preventing people from using their services. This is referred to as a O marketing audit O long-term input O mission statement O strategic marketing plan Question 18 3 pts are defined as a measurable change in a client's life achieved between entry and exit of a program. O Throughputs O Outcome measures O Outputs Resource inputs