Question 16 If Workstation A is reorganized to process @5 min/unit, which workstation(s) will become the bottleneck(s)? WorkStation D WorkStation A WorkStation B WorkStation C 10 mins 12 mins 10 units/hr 6 units/bc (10min/unit) (12min/unit) Stations C and D Station B O Station D O Stations B and C Question 7 Which of the following can be best described as an operational resource inside an outpatient clinic? A patient A. A helipad on the top of the building B. A nurse O C. OD Cash in the bank Question 6 Which of the following options (see multiple choices) appears to be most practical in trying to significantly improve the first pass yield of a consumer facing service process with the following workstep first pass yields (human workers and customers involved)? Yield stn#1 = 0.97 Yield stn#2 = 0.97 Yield stn#3 = 0.98 Yield stn#4 = 0.97 Remove step #4 and thus reduce the # of steps in the process Remove step # 3 and thus reduce the # of steps in the process Improve first pass yields of stations #1 and 2 to 1.00, each Question 5 A dentist's office has three types of workers: dentists, nurses, and receptionists. On average a dentist sees each patient for 45 minutes, the nurses spend an hour with each patient, and the receptionist spends 7.50 minutes with each patient. All these times include wait times, if any. Suppose 8 patients visit the dentist's office per hour. What is the smallest number of dentists, nurses and receptionist required to serve demand (approximately)? (Hint: One approach: Map the process. Convert demand into total time reqd from each service resource @ respective Flow times - assume that the office stays open for 8 hrs each day, and that each resource works 8 hr days; and then compute # of each resource required). 4 dentists, 6 nurses and 2 receptionists OA. 6 dentists, 5 nurses and 2 receptionist B. 5 dentists, 8 nurses and 1 receptionist O C. 6 dentists, 8 nurses and 1 receptionist OD